Refund policy
At AlShifa Pure, we aim to handle genuine complaints fairly and provide a simple customer-friendly return and refund process.
Damaged or Wrong Product
If you receive a damaged, leaked, broken-seal or incorrect product, please contact us within 48 hours of delivery.
We may ask for:
- Order number
- Clear product photos
- Packaging photos
- Unboxing video, where available
After verification, we may offer a replacement, exchange or refund depending on the situation.
Return Conditions
For a normal return, the product must be:
- Unused
- Unopened
- In original packaging
- With seal intact
Opened, used, partially consumed or tampered wellness products are generally not returnable for hygiene and safety reasons.
Change of Mind
Returns are generally not accepted if the correct product was delivered in good condition and the customer simply changes their mind.
Product Results
Individual results may vary. Refunds cannot be claimed only because the customer did not experience the expected result.
Fraudulent or Suspicious Claims
AlShifa Pure reserves the right to verify all claims.
A claim may be refused if there is reasonable evidence of:
- False or misleading information
- Edited or unrelated photos/videos
- Intentional damage or tampering
- Duplicate claims
- Product misuse
- Repeated suspicious refund activity
Return Shipping
If the mistake is from AlShifa Pure, such as a wrong product or verified damaged item, we may cover reasonable return or replacement shipping charges.
Otherwise, return shipping may be the customer’s responsibility.
Refund Processing
Approved refunds will be processed through an available payment method after verification.
Keep the Packaging
Please keep the original product and courier packaging until any complaint is resolved.
Contact Us
For return, replacement or refund assistance, contact AlShifa Pure through our official customer support channels.